service-map

North American
Service Locations

  • Fort Myers, Florida
  • Cleveland, Ohio
  • Greenville, South Carolina
  • South Burlington, Vermont
  • Monterrey, Mexico

International Service Partners

  • Australia – Alpha Chemicals, Wetherill Park, NSW
  • Brazil – Cyclaero Ltda. EPP, São Paulo
  • China – GSTC Surface Technology Co.Ltd., Hangzhou
  • England – ICS Systems UK Ltd., Pershore, Worcestershire
  • Germany – Munk Gmbh, Hamm
  • Italy – T.G.A. Tecnologia Galvanica Applicata Srl, Varese
  • India – Global Trading Services, New Delhi
  • Netherlands – Munk Nederland B.V., Oirschot
  • Singapore – ARMO Corporation PTE Ltd.

If you are in need of emergency service or preventative maintenance our experienced group of factory trained technicians are on call to provide expert power supply service. Our regional team of service partners can service any brand of rectifier both onsite or at one of our regional facilities.

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In House / Onsite Service

We offer affordable, flexible service solutions that speed time to market and build your profitability. The American Plating Power Service Department has a successful background of helping our clients avoid costly downtime. We maintain a fully equipped service center, ready to repair and test all types of rectifiers and related equipment. We offer the highest quality service and parts at competitive rates designed to meet your specific needs and budget.

As an ISO 9001-2015 certified company, we are dedicated about delivering the highest quality. Be it your professional staff or ours, we offer:

  • Repair Service delivering prompt, 24/7/365 technical response
  • Calibration for optimal system performance
  • Preventive Maintenance to ensure reduced downtime
  • Startup Assistance that will identify and solve problems quickly

These services can be done by our professional staff in our service department or at your facility. We offer preventive maintenance programs which ensure optimal operation of equipment, while avoiding unnecessary loss of production time due to equipment failure.

Spare Parts

American Plating Power has replacement spare parts in stock to minimize your rectifier’s down-time. If you are in need of circuit boards, thyristors, diodes, thermos or fuses our team of experts can assist you with all brands of power supplies.

  • Thyristors
  • Thyristor assemblies
  • Diodes
  • Diode assemblies
  • Fuses
  • Analog meters
  • Digital meters
  • Switches
  • Indicators
  • Control cards
  • Firing cards
  • Isolation amplifiers

Frequently Asked Questions

How do I get in touch with the Spare parts department?

Please call (239)275-5977 and ask for Spare parts or visit our web store.

I have a POWER RACK system and my current is limited. How do I address this?

If your voltage output from the system is at maximum rated voltage, the only way to get more current is to have more surface area (parts) in the tank.

If adding load does not increase your current output. Refer to the LED TROUBLESHOOTING DIAGRAM in the system user manual. In addition, a copy can be found inside the power supply on the door.

If troubleshooting using the LED TROUBLESHOOTING DIAGRAM was not successful, Call (239) 275-5977 and ask for technical support. Please have the unit model and serial number handy from the nameplate of the rectifier.

Technical support has recommended the equipment be returned for evaluation and repair. Where do I send it and what information is needed?

If you sending in a single power module for repair; call (239) 275-5877 and request an RMA number. Please have your Model number and Serial number handy from the Nameplate of the rectifier system.

After getting the RMA number, Ship the power supply LTL freight, securely strapped to a skid or crated to avoid shipping Damage. Ship the power supply to AMERICAN PLATING POWER 2176 ANDREA LANE, FORT MEYERS, FL. 33912. Be sure to clearly mark the RMA NUMBER on all correspondence as well as the crate or tag the power supply with this information.

I have an SCR power supply. What preliminary checks can I do to see if there is a functional issue?

Measure the incoming line current under load. If there is an SCR not turning on, this will reflect in uneven line current. A proper operating SCR supply will have all three phases within 2-3 amps.

I need to change an SCR in my power supply. What Grease should be used?

It depends on whether the SCR is a “Power block” style that has an isolated base; or a “stud mount” or “hockey puck” style that conducts power through the mounting base. A “power Block” needs a grease that its primary function is thermal conduction. Wakefield 120 compound is good for thermal conduction but is an electrical insulator. EJC 2 or Jet Lube SCX13 are preferred for Stud mount and Hockey puck style SCR’s.

Is the “Visual Plating Controller” software compatible with Windows 10?

Yes, the VPC software is compatible with Windows 10.